We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products. In the case of Interiors items, we will refund any item returned to us in the same condition as stated at the time of purchase within 14 days of the date of collection from us. You must notify us of your intention to return the item within 14 days of collection, and coordinate the safe return of the item to our premises with our Interiors team (info@branchbrookpharmacy.com). You remain responsible for the item until it has been safely received by us at our premises. Please note customised orders cannot be returned. Please refer to our Interiors Shipping Policy. This does not affect your statutory rights.